Terms of Service

Welcome to Tibr. These Terms of Service ("Terms") govern your access to and use of our website, applications, and related services (collectively, the "Service").

The Service is operated by Orleyton Ltd, trading as Tibr ("Tibr", "we", "our", "us"), a company registered in England & Wales with company number 12577916, whose registered office is at The Old Plough, Bagstone Road, Bagstone, Wotton-under-Edge, GL12 8BD, United Kingdom. VAT No. GB 347 9139 66.

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service. These Terms replace all previous versions.

1. Use of the Service

The Service is a business tool. By using it you confirm that you are using it in the course of a trade, business, craft, or profession, and that you are at least 18 years of age.
If you use the Service on behalf of a company or other business, you confirm you have authority to bind that business, and "you" means that business.
You are responsible for all activity conducted under your account and for maintaining the confidentiality of your login credentials.
You agree not to use the Service for any unlawful purpose or in violation of applicable laws or regulations.

2. Nature of the Service

Tibr provides quoting and estimating software for trades and contracting businesses. The Service assists you in preparing, structuring, and formatting cost estimates, project quotations, and related documents.

AI features: parts of the Service use artificial intelligence to generate content, for example draft quotes, pricing suggestions, take-offs from drawings, and documents. AI-generated output can contain errors, omissions, and inaccuracies. It is provided as a starting point for your own professional judgement, not a substitute for it.

Outputs are user-generated: all prices, calculations, and data entered into or produced through the Service are your responsibility, and you must review and validate every output before relying on it or sending it to a client.

Tibr is not an estimator, quantity surveyor, accountant, financial adviser, or contractor. No fiduciary or advisory relationship is created by your use of the Service, and outputs do not constitute professional advice.

3. Fees, Payments & Refunds

Certain features of the Service require a paid subscription or purchase, as described at the point of sale. All fees are charged in accordance with the selected plan.

Payments are processed by Paddle, who act as our merchant of record. Your payment is subject to Paddle's checkout terms, and for payment-related enquiries you may also contact Paddle directly.

Refunds: you may request a full refund within 14 days of your initial purchase by contacting support@tibr.ai. Refunds are processed by Paddle to your original payment method.

We may change our prices on notice; changes take effect at your next renewal. You are responsible for providing accurate billing information and maintaining a valid payment method.

4. User Content & Ownership

You retain ownership of content you upload or create through the Service.

You grant Tibr a limited, non-exclusive, worldwide licence to host, process, transmit, and display your content as necessary to provide the Service (including transmitting relevant content to the AI providers identified in our Privacy Policy when you use an AI feature).

You represent and warrant that you have all rights necessary to upload and use such content and that it does not infringe any third-party rights, including intellectual property rights, confidentiality obligations, or data protection rights.

We do not use your content to train AI models: see our Privacy Policy.

Tibr and its licensors retain all rights in the Service itself, including its software, design, templates, and branding. We reserve the right (but have no obligation) to remove or restrict content that we reasonably believe violates law, third-party rights, or these Terms.

5. Data Protection

Where you store personal data about your own clients in the Service, you are the controller of that data and Tibr processes it on your behalf and on your instructions, as described in our Privacy Policy. Each party will comply with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018.

6. Data Integrity & Backups

We operate automated, encrypted backups and disaster-recovery procedures. However, no backup system is infallible, and you are encouraged to maintain independent copies of critical documents and outputs generated through the Service (for example, exported PDFs of issued quotes).

7. Service Availability & Integrations

We aim to keep the Service available at all times and publish live availability at our status page, but we do not guarantee uninterrupted or error-free access. We may suspend the Service for planned maintenance or where necessary for security.

Third-party integrations (for example Google Calendar, Google Drive, or accounting platforms) depend on those third parties' services and terms, and may change or become unavailable if the third party changes or withdraws its service.

8. Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under the law of England and Wales.

Subject to that, and to the maximum extent permitted by law:

The Service is provided "as is" and "as available". All implied warranties, conditions, and terms (including any implied by statute or common law) are excluded to the extent permitted by law.
We are not liable for any loss of profits, loss of revenue, loss of business or business opportunity, loss of anticipated savings, loss of goodwill, or loss or corruption of data, nor for any indirect or consequential loss.
We are not liable for losses arising from: inaccurate data entered or configured by you; your reliance on outputs (including AI-generated outputs) without review; failures of third-party services or integrations; or events beyond our reasonable control.
Our total aggregate liability to you arising out of or in connection with the Service, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total fees you paid to us for the Service in the 12 months immediately preceding the event giving rise to the claim (or £100, if greater).

9. Indemnification

You agree to indemnify Tibr and its officers, directors, and employees against claims, liabilities, losses, and reasonable costs (including legal fees) brought by a third party and arising out of: your breach of these Terms; your unlawful use of the Service; or content you provide that infringes that third party's rights.

10. Termination & Suspension

You may cancel your subscription at any time; cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have materially violated these Terms or are engaged in fraudulent or unlawful activity. Where practical, we will give you notice and an opportunity to remedy the issue first.

Upon termination, your right to use the Service ceases. You may export your data before your account closes; after closure we retain and delete data in accordance with the retention periods in our Privacy Policy.

11. Prohibited Uses

You agree not to use the Service:

To create or distribute unlawful, deceptive, or infringing content;
To quote or estimate illegal goods or services;
To violate export control laws, trade restrictions, or other regulatory frameworks;
To engage in fraudulent, harmful, or abusive conduct;
To attempt to gain unauthorised access to the Service or its related systems, or to resell, sublicense, or reverse-engineer the Service except as permitted by law;
In any way that violates third-party rights, including intellectual property, confidentiality, or data protection rights.

12. Changes to the Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable advance notice through the Service or by email. The current version will always be available at tibr.ai/terms, and the "Effective Date" above shows when it took effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. General

Entire agreement: these Terms, together with our Privacy Policy and Cookie Policy and any order or plan you select, form the entire agreement between you and us for the Service.
Severance: if any provision of these Terms is found to be invalid or unenforceable, the remainder continues in full force.
No waiver: a failure to enforce any provision is not a waiver of it.
Assignment: you may not assign these Terms without our written consent; we may assign them to a successor of our business.
Third parties: a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce them.

14. Governing Law & Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or the Service (including non-contractual disputes or claims), are governed by the law of England and Wales.

The courts of England and Wales have exclusive jurisdiction over any such dispute or claim.

15. Contact

Orleyton Ltd, trading as Tibr
Company No. 12577916 (England & Wales)
The Old Plough, Bagstone Road, Bagstone, Wotton-under-Edge, GL12 8BD, United Kingdom

For any questions regarding these Terms, please contact us at: legal@tibr.ai